9phwin Privacy Policy – Your Data, Explained Clearly

9phwin collects personal information when you register, verify your identity, use platform features, or contact support. The types of information we collect fall into the following categories:

We do not knowingly collect personal information from individuals under 21 years of age. If you are under 21, you are not permitted to use the 9phwin platform.

The personal data collected by 9phwin is used for the following purposes:

• Account creation and management: To register your account, verify your identity via KYC, and maintain your member profile on the platform.
• Transaction processing: To process deposits and withdrawals in PHP through your linked Philippine bank account or supported e-wallet channel, and to maintain accurate financial records.
• Platform security: To detect and prevent fraud, account takeover attempts, money laundering, and other prohibited activities. This includes monitoring login patterns, transaction behaviour, and device fingerprints.
• Customer support: To respond to your queries, resolve disputes, and manage complaint or refund processes through the support team.
• Legal compliance: To meet obligations under applicable Philippine laws, including identity verification requirements, financial record retention, and reporting obligations.
• Service communications: To send account-related notifications such as OTP codes, transaction confirmations, security alerts, and updates to platform policies.
• Platform improvement: To analyse usage patterns across the platform — including how members interact with games, the betting interface, and the app — to improve the user experience.

9phwin does not sell personal member data. We may share data with third parties only in the following limited circumstances:

• Payment processors and financial institutions: Your financial data is shared with the Philippine bank or e-wallet provider necessary to complete the deposit or withdrawal you have requested. These providers are bound by their own data protection obligations.
• Identity verification services: During the KYC process, identity documents and photographs may be processed by a third-party verification provider to confirm authenticity. This provider operates under a data processing agreement with 9phwin.
• Technology and hosting providers: The platform relies on infrastructure and software services. These providers may have access to platform data in the course of providing technical services and are contractually restricted from using that data for any other purpose.
• Legal and regulatory requirements: Where 9phwin is required to disclose data by law, court order, or official investigation, we will comply with that obligation. We will inform you of any such disclosure where legally permitted to do so.

9phwin applies technical and organisational security measures appropriate to the sensitivity of the data we hold. These include:

• SSL/TLS encryption for all data in transit between your device and the 9phwin servers.
• Secure storage of account credentials using one-way hashing — passwords are not stored in recoverable plain text.
• OTP-based authentication for account access and sensitive actions, adding a second layer of identity confirmation beyond the password.
• Access controls within the organisation limiting which staff members can access different categories of member data, based on their role.
• Regular review of security practices as the platform evolves and as new threat patterns emerge.

No security system is infallible. In the unlikely event of a data breach that affects your personal information, 9phwin will take steps to contain the breach, assess the impact, and notify affected members in accordance with applicable obligations.

As a 9phwin member, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact the support team at [email protected] or through in-platform live chat.

The 9phwin website and mobile app use cookies and similar technologies to support platform functionality and improve the user experience. These include:

• Session cookies: Required to maintain your logged-in state while you navigate the platform. These are deleted when you close your browser or end the session.
• Security cookies: Used to detect and prevent fraudulent sessions and support OTP and authentication processes.
• Analytics cookies: Used to understand how members use the platform in aggregate — for example, which games are most frequently accessed or where drop-off points occur in the registration flow. This data is used in aggregate and not linked to individual identifiable profiles.

Most browsers allow you to manage or disable cookies through their settings. Disabling certain cookies may affect the functionality of the 9phwin platform, particularly session management and security features.

9phwin retains personal data for as long as your account is active and for a period thereafter as required by legal and regulatory obligations. The specific retention periods for different data categories are as follows:

• Identity and KYC data: Retained for the duration of your account and for a minimum period after account closure as required under applicable financial compliance standards.
• Transaction records: Financial transaction data in PHP is retained for a minimum period required by applicable record-keeping obligations.
• Account activity data: Game session and betting history is retained while your account is active and for a period after closure to support dispute resolution and compliance.
• Support communications: Records of support interactions are retained for a reasonable period to support quality assurance, dispute handling, and regulatory compliance.

When data is no longer required for any of these purposes, it is either deleted or anonymised so that it can no longer be linked to an identifiable individual.

9phwin may update this Privacy Policy from time to time to reflect changes in platform practices, legal requirements, or business operations. When significant changes are made, we will notify members through the platform or via your registered contact details. The "last reviewed" date at the top of this page indicates when the current version was last assessed.

Continued use of the platform after a policy update is published constitutes your acceptance of the updated terms. We recommend checking this page periodically.

If you have any questions about this Privacy Policy, or if you want to exercise any of your data rights, please contact the 9phwin support team:

• Email: [email protected]
• In-platform live chat: Available from your account dashboard, 24 hours a day

For questions about your account terms, please also refer to the Terms and Conditions and the Responsible Gaming guide.